Frequently Asked Questions
Where are your products manufactured?
All Santos Woodworks products are handcrafted here in our Ontario, Canada workshop using carefully selected, locally sourced hardwoods. Every piece is made in small batches with close attention to detail and craftsmanship.
When will I get my order?
We take care to ensure that each one of our handcrafted orders meets our quality standards. Orders typically ship within 2-4 business days. Once your order ships, you'll receive a confirmation email with tracking details. Delivery times vary based on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Please see our Refund Policy here.